When was SEGMENsensor founded and where are you located?
SEGMENsensor is operated by SEGMEN (Shenzhen) Industrial Development Co., Ltd., founded in 2019 and headquartered in Shenzhen, Guangdong, China. Our ISO 9001-certified manufacturing facility is located in Shenzhen. Registration No. 91440300MAEUXXQU04.
What certifications do your products carry?
Our certifications are ISO 9001:2015, CE, RoHS and UKCA, with ATEX/IECEx as an option for hazardous areas and UL on select models. Full documentation — CE declaration of conformity, RoHS material certificates, test reports, and ISO scope certificate — is included with every order. Country-specific approvals (e.g., INMETRO for Brazil, KC/KCs for Korea) are not among our current certifications, but can be arranged for your project on request; lead time and conditions are confirmed with the quotation. Please state the approvals you need in your inquiry.
Can you do OEM / ODM with private labeling?
Yes. We offer full OEM and ODM services including custom housing, output signal, sensing range, cable, connector, and private label (your logo on the sensor and packaging). NDA is available before any technical disclosure. Qualification samples are 1–5 pcs. Custom-branded versions are quoted by quantity.
What is your sample and production lead time?
Standard samples ship in 5–7 business days. Production lead time depends on model and quantity and is confirmed with the quotation. Custom OEM versions with new tooling are quoted on request, with lead time confirmed at order.
Which countries do you ship to?
We ship to 30+ countries including the USA, Germany, UK, France, Netherlands, Australia, Canada, South Korea, Japan, India, and Southeast Asia. Quotations are FOB China; international freight and import duties/taxes are not included and are arranged by the buyer’s forwarder or customs broker.
Do you provide engineering support and technical drawings?
Yes. Our application engineers respond within 24 hours for sensor selection guidance, wiring diagrams, and technical questions. 3D CAD files (STEP format) are provided on request. A dimensioned engineering drawing is provided for OEM custom orders before production starts — drawing revisions are handled before you sign off.
What industries do your sensors serve?
Our sensors are deployed across more than 30 countries in industries including oil and gas, water and wastewater treatment, chemical processing, semiconductor manufacturing, HVAC and building automation, marine and offshore, food and beverage, and renewable energy. Application-specific selection guidance is available from our engineering team within 24 hours.
How do you ensure consistent quality between production batches?
Under our ISO 9001:2015 certified quality management system, every production batch undergoes 100% functional testing including output signal calibration verification, IP rating immersion tests (IP67/IP68), and dimensional inspection. Full batch test reports and calibration certificates are available on request with every order.